FAQs

We’ve put together answers to the most common questions about our products, orders, and policies. If you don’t see your question here, feel free to contact us at info@ollaluxe.com or call us at +44 7459 952309.

Orders & Products

Q: What types of products do you sell?
We specialize in premium kitchenware and cutlery sets, including stainless steel utensils, luxury gold and silver-plated cutlery, dinnerware collections, and elegant gift-ready sets.

Q: Are your cutlery sets dishwasher safe?
Most of our stainless steel cutlery is dishwasher safe. However, items with colored, matte black, or gold-plated finishes should be hand washed to maintain their shine and quality. Care instructions are listed on each product page.

Q: Do you offer gift packaging?
Yes, many of our collections come in gift-ready boxes or pouches, making them perfect for weddings, anniversaries, housewarmings, and other special occasions.

Q: Do you restock sold-out items?
We do our best to restock popular designs. If something you love is out of stock, sign up for restock alerts on the product page or contact us for updates.

Shipping & Delivery

Q: Do you deliver worldwide?
Yes! We ship orders worldwide from our UK base. Shipping options and costs are calculated at checkout depending on your location.

Q: How long does delivery take?

UK Orders: Usually 3–12 business days.
International Orders: Typically 7–14 business days depending on the destination.

(Shipping times are estimates and may vary due to customs or carrier delays.)

Q: How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also use our Track Order page to follow your package.

Q: Do you offer express shipping?
Yes, express and priority shipping options are available for many locations. Availability will be shown at checkout.

Returns & Exchanges

Q: What is your return policy?
We offer 30-day returns on unused, unopened items in their original packaging. Please contact us before sending any returns.

Q: Who covers return shipping costs?

If your item is faulty or incorrect, we cover return shipping.
If you change your mind, return shipping costs are your responsibility.

Q: How do I request a return or exchange?
Simply email us at info@ollaluxe.com with your order number and reason for return. We’ll guide you through the process.

Q: How long does a refund take?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days.

Payments & Security

Q: What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and other secure methods available at checkout.

Q: Is it safe to shop on OllaLuxe.com?
Yes. Our website uses SSL encryption and trusted payment gateways to protect your data.

Q: Do you charge additional fees for international payments?
We don’t charge extra fees, but your bank or card provider may apply conversion or international transaction charges.

Account & Support

Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account makes it easier to track your orders and save details for future purchases.

Q: How do I contact customer support?
You can email us at info@ollaluxe.com or call +44 7459 952309 during our business hours.

Q: What are your business hours?

Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed

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